HedgyTrade Support
Questions, problems, feedback. We read everything.
Contact us
Email [email protected] with what you were doing, what you expected, and what happened instead. Screenshots help. We aim to respond within 1–2 business days.
Common questions
No, never. HedgyTrade is an analyst, not a broker. It does not connect to brokerage accounts, place orders, or manage money. Its answers are informational and educational, not investment advice.
By design. When a live reading doesn't exist (market closed, feed gap, thin options chain), HedgyTrade tells you plainly instead of inventing a number. An honest "no reading" is a feature, not a bug.
Chat turns consume credits based on the AI model you choose. Bigger models cost more per turn. Credits are prepaid, non-refundable except as required by law or App Store policy, and can't be withdrawn or transferred.
In the app: Settings → Account → Delete account, then type DELETE to confirm. Deletion removes your profile and conversation history. Some records stay, such as the money records we keep for tax and refund needs. The Privacy Policy lists them. We can only delete an account from inside the app today. If you cannot open the app, email [email protected] from the email on your account and we will help you get back in to delete it there.